This Personal Data Security and Protection Policy (“Security Policy”) applies to Hotel Pette Elementa. Hotel Pette Elementa (hereinafter referred to as “we” and “us”) is committed to protecting your personal data and keeping you informed about what categories of data Hotel Pette Elementa collects and processes about you, for what purpose, on what basis, for how long, to whom it may be transferred, and how it is stored.

Please note that by using this website (the “Site”) or its mobile version, you consent to all actions taken by us with respect to your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, please do not use the Site or provide personal information to Hotel Pet Elemente through our Site or otherwise.

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At Hotel Pet Elemente, we strive to provide our customers with exceptional products, services, and experiences of the highest quality. We place a high priority on our business, but we always put the loyalty and respect of our customers above it. We fully understand the importance of confidentiality and the protection of everyone’s personal space. That is why we have developed this Security and Privacy Policy at Hotel Pet Elemente, to make our procedures for processing personal data that we collect from you or about you in our hotel, on this website, or through our apps, through written or verbal communication with us when you visit one of our properties, or from other sources, public and transparent.

Please note that this Security Policy does not apply to the way we process personal data on behalf of or in accordance with the instructions of third parties, such as travel agents, airlines, car rental companies, and other service providers, companies that organize or offer package travel services, marketing partners, or corporate clients. who organize or offer package travel services, marketing partners, or corporate clients.

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CONSENT TO THIS DATA PROTECTION POLICY at Hotel Five Elements

“Personal data” means:
– any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific as to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

– or in other words – personal data is any information or data that is related to you or can be traced back to you. For example, your full name combined with your social security number is undoubtedly personal data. But personal data also includes, for example, the details of the payment instruments you use, which, combined with additional information such as the places where you have made payments, can reveal a lot about you. This is how, even without your name or photo being explicitly mentioned, the “traces” left by your data can reveal your interests, your property, your routes, etc.
At Hotel Five Elements, we are well aware of the challenges facing the protection of our customers’ privacy and strive to protect it to the utmost extent possible.

By using our website, registering and visiting our hotel, and/or in the course of performing any of our products or services, you consent to the collection and processing of your personal data as described in this Privacy Policy.

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Hotel Petite Elementa is owned by Rila Megatur Ltd., UIC: 200010555, which is the data controller for all guests.

Changes to the Privacy Policy of Hotel Petite Elementa

PRINCIPLES WE FOLLOW WHEN PROCESSING YOUR PERSONAL DATA

These are the six principles of Hotel Five Elements that guide us when processing your personal data:

1. 1. Transparency: When Hotel Five Elements collects and processes your personal data, we provide you with all information about how and from what sources we collect your data, for what purpose we collect it, how long we store it, to whom we may potentially transfer it, who the potential recipients of your data are, and what your rights are as a data subject.
2. 2. Proportionality: At Hotel Pet Elemente, we collect only the minimum amount of personal data necessary to effectively carry out our activities.
3. 3. Accuracy and relevance: At Hotel Pet Elemente, we only process data that is accurate and relevant. We take all measures to ensure that the personal data we store is accurate and up to date.
4. 4. Time limitation: We at Hotel Pette Elementa store your personal data only for the period necessary for the effective performance of our activities and in accordance with the provisions of the law.
5. 5. Respect for the rights of data subjects: We at Hotel Pette Elementa guarantee your rights to access, correct, and delete your personal data that we process.
6. 6. Confidentiality and security: We at Hotel Pet Elemente have taken all necessary administrative, technical, and organizational measures to protect your personal data against unwanted changes, accidental or unlawful loss, or unauthorized use, disclosure, or access.

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CATEGORIES OF PERSONAL DATA WE COLLECT FROM YOU

At every point of contact or interaction (reservation, registration, visit, etc.) with you, our guests, as well as when performing various aspects of our business, we may collect personal data that you personally provide to us. These categories of personal data are:

Contact information – information to contact you, your names, postal address, email address, and telephone number;

Identification information – data from your identity document, if you are our guest

Sensitive personal data is data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as the processing of genetic data, biometric data for the sole purpose of identifying a natural person, data concerning a natural person’s health or data concerning a natural person’s sex life or sexual orientation. As a rule, we at Hotel Five Elements do not collect sensitive information unless you provide it voluntarily or unless we are required to do so by applicable laws or regulations. We may use health information you provide to better serve you and meet your specific needs (e.g., to provide access for people with disabilities).

Children’s personal data

We at Hotel Pet Elemente do not collect or process personal data from or about individuals under the age of 18. As a parent or legal guardian, please do not allow your children to submit personal data without your permission.

Payment information – data from your payment service provider, credit card number or other payment account number, mobile payment account details; billing address and other payment details necessary to complete, verify and account for your payment.

Data related to your reservation, stay, or visit—information about your stay, arrival and departure dates, goods and services purchased; data collected through the use of closed-circuit television systems, your key card, and other security systems.

Data related to your personal preferences and interests expressed during your stay (e.g., smoking or non-smoking room, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests). Your questions/comments during or after your stay at our hotel or any of its facilities and amenities.

Communication and correspondence – Information related to the provision of the service – records and copies of your correspondence if you contact us; as well as any communication between you and employees of Hotel Pette Elementa.

Event participation information – Data related to your participation in an event held at PBR – conferences, training courses, seminars, and other events: If you participate in an event held on the premises of PBR, we collect details about the event, the date of the event, the number of guests, details about the guest rooms, and for corporate events – information about your company or organization. We also collect the participants’ data – in these cases, we may share your personal data with the event organizers.

Loyalty Program – Data related to our membership or loyalty program, participation in a contest, lottery, or marketing program, information related to the purchase and receipt of products or services from some of our locations in the hotel building;

Marketing data – Data related to our surveys – we may occasionally ask you to participate in our customer surveys. Participation is always voluntary and optional. We may invite you to participate in our contests, sweepstakes, and other events, information about which you can share with your contacts on social networks for evaluation by voting, shared suggestions, or other promotions. Participation in such promotions is always optional and not mandatory.

Video information For your security, we use a surveillance system consisting of video cameras located at various points in the hotel building. All security cameras are marked with information signs in visible places. The cameras may capture or record images of guests and visitors in public areas, as well as information related to your location during your stay at our facilities. PBR does not use a security system or covert surveillance. We do not conduct covert video recording.

Your IP address

Your IP address
When you use the website of Hotel Pet Elemente, we process data about your IP address. An IP address is a set of numbers that is always assigned to your computer when you connect to your Internet service provider or through your LAN/WAN network.
Network servers automatically identify your computer by the IP address assigned to it during your online session.

Hotel Pette Elementa may collect the IP addresses of users of its website for the purposes of system administration and checking the use of our internet addresses. We may also use IP addresses to identify users of our sites when we feel it is necessary to enforce compliance with the terms of use of the sites or to protect our service, websites, or other users.

In addition to the information we collect directly from you, we may also receive information about you from third parties.

PERSONAL DATA WE COLLECT FROM THIRD PARTIES

In certain cases, we receive your personal data from third parties. These are:
Our partners providing online booking services such as: Booking.com, Expedia.com, etc.

Social networks – If you tag your place of stay – our hotel – on social networks,
if you choose to participate in activities or offers on social networks, from PBR, we may receive certain information from your social network account in accordance with your settings on the social network service, such as location, registrations, activities, interests, photos, status updates, and friend list.

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USE OF PERSONAL DATA WE COLLECT ABOUT YOU

Lawfulness of processing

Your identification information is processed by Hotel Five Elements in accordance with the requirements of the Civil Registration Act – Article 99.

Information related to your payment, PBR processes your personal data necessary to comply with tax, financial, or other internal legislation.

The other categories of information listed in this Data Protection Policy are processed by Hotel Pet Elemente within the scope of the performance of the contract for the provision of services with its customers.

Hotel Pet Elemente processes your personal data for the following purposes:

Hotel Pette Elementa processes your personal data for the purposes of the accurate and conscientious performance of its contractual obligations to its customers, including the provision and personalization of the services that customers request and expect from us.

Hotel Pette Elementa processes your personal data related to the payment of our services for the purpose of accurate and correct payment.

Hotel Pette Elementa processes your personal data for the purpose of clear and accurate communication with you regarding your reservation and stay with us.

Hotel Pette Elementa processes your personal data recorded on our security cameras in order to ensure public order and security on the premises of the hotel and its facilities.

Hotel Pet Elemente processes your personal data for the purposes of our customer satisfaction surveys and loyalty programs.

Hotel Pet Elemente processes your personal data for the purposes of tax and accounting legislation requirements – so that we can declare and report our income.

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POTENTIAL RECIPIENTS OF YOUR PERSONAL DATA

Employees of Hotel Pette Elementa who have access to your personal data:

We at Hotel Pet Elemente ensure that our employees only have access to personal data that is directly related to their work. In order to provide you with the best service, we grant authorized employees the minimum necessary access to your data:

Employees making reservations.

IT department employees.

Medical staff, where necessary.

Legal department employees, where necessary.

Our partners:

– Payment service providers – banks, cashless payment systems, payment instruments such as PayPal, etc. Your personal data will be provided to the payment service provider you have chosen to make a payment to us.

– Organizers of group events and meetings: if you visit Hotel Five Elements as part of a group event or meeting, the information collected for planning the meeting and event will be shared with the organizers of these meetings and events and, where necessary, with the guests who organize or participate in the meeting or event.

– accounting service providers who process our accounting

state authorities and local government bodies

– In order to comply with the requirements of the Civil Registration Act, Article 99, Hotel Pet Elemente provides your identification data, as well as data about your stay, to local government bodies and, upon request, to the Ministry of Interior.


– In order to comply with the requirements of domestic legislation, Hotel Pet Elemente provides information to the National Revenue Agency.

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HOW LONG WE STORE YOUR PERSONAL DATA:

Hotel Pette Elementa stores your personal data for the period necessary to fulfill the purposes described in this Privacy Policy or as required by Bulgarian law.

Hotel Pette Elementa stores your personal data recorded on our security cameras for the period permitted by law.

Hotel Pet Elemente retains your personal information collected to fulfill guest reservations for the specified period after the end of your stay.

We will destroy your personal data as soon as possible and in such a way that it cannot be reproduced or restored.

Hotel Pet Elemente guarantees that if your data exists in printed form, it will be destroyed in a secure manner, for example by shredding or burning the paper documents or by other means, and if it is in electronic form, the personal data will be destroyed by technical means so that it cannot be reproduced or restored.

Hotel Pet Elemente guarantees that in the event of personal data being collected for the purposes of specific campaigns, lotteries, and any other promotions, the processing period will be specified in each case and participants will be informed thereof.

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YOUR RIGHTS AS A DATA SUBJECT

At any time, you have the right to:

Request access to your personal data processed by Hotel Pet Elemente and receive a copy thereof.

Request the deletion of your personal data (the right to be forgotten) if you believe that the processing is no longer necessary for the purposes for which it was collected. Please note that this right cannot be exercised if a specific law expressly provides for the retention of such data for a certain period of time.

Request the correction of inaccurate personal data in cases where they do not correspond to the truth.

How to request access to your data?

At Hotel Five Elements, we understand that you would like to be informed about what personal information we hold about you.
We will be happy to assist you with your request to access your personal data. However, in order to protect your personal information, we will ask you to verify your identity when you make your request. When you make a personal request, we will ask you to provide some form of photo identification, such as a passport or driver’s license, and you will be asked to sign a request form.

When you submit a request for access to personal data, not on our premises but by other means, we require that the request be made in writing by email, fax, or letter, including a copy of your ID and signature. We also need your home and business addresses and telephone numbers so that we can check them against our files and verify your identity.

The above procedure is necessary to create an audit trail for how the request was handled. When a request is made, any correspondence or statement is stored and added to your personal information.

Hotel Five Elements reserves the right to refuse access to your personal information under certain circumstances. If your personal information is not disclosed to you, you will receive the reasons for the refusal to grant you access to your personal data.

At any time, if you believe that your data protection rights have been violated, you have the right to lodge a complaint with the competent data protection supervisory authority – the Commission for Personal Data Protection – https://www.cpdp.bg/

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SECURITY

Hotel Five Elements will take reasonable steps to:

(a) protect personal information from unauthorized access, disclosure, alteration, or destruction; and (b) keep personal information accurate and up to date as appropriate.

Hotel Five Elements employs an expert in-house team of IT specialists who are responsible for creating, updating, and managing Hotel Five Elements’ security program.

In the event of a security incident, Hotel Five Elements will notify regulatory authorities and/or users as required by applicable laws or regulations.

For online transactions, we use technological means within reason to protect the personal data you send us through our website.
Please note that, unfortunately, no security system or data transmission system over the Internet is guaranteed to be completely secure.

To protect your privacy, please do not send us your credit card numbers or other confidential personal data by email.

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CHOICE – MARKETING COMMUNICATIONS

If you have provided us with contact information (postal address, fax number, email address, or telephone number), we may wish to notify you of our products and services in accordance with your preferences or invite you to participate in events via email, online advertising, social media, telephone, text message (including SMS and MMS), targeted notifications, app notifications, postal mail, our customer service call center, and other means (including messages in facilities such as your room TV).

If you prefer not to receive marketing materials via email, you can unsubscribe at any time by using the unsubscribe feature in the email you received from us. It may take up to ten business days to process unsubscribe requests.

To unsubscribe from text messages, please inform the hotel reception that you do not wish to receive text messages from the hotel, or reply with “STOP” to the message you received.

To be added to Hotel Five Elements’ internal call restriction list, send a message to: office@thefiveelementshotel.bg

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CHANGES TO THE SECURITY POLICY

We may change this Security Policy from time to time. When we make material changes to this Security Policy, we will post a link to the updated Security Policy on the home page of our website and, if you have registered for any of our products or services, we may also notify you through the communication channel you have provided. You will know when this Security Policy has been updated by checking the link and date at the beginning of the Security Policy. All changes to our Security Policy will take effect upon posting the revised Security Policy on the website. By using the website and/or any of our products and services and/or accepting the updated Security Policy after such changes, you accept the then-current Security Policy.

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CONTACT US

If you have any questions about this Security Policy or how Hotel Five Elements processes your personal data, or if you wish to make a compliment or complaint, you can contact us by email at office@thefiveelementshotel.bg. We will respond within 30 days or sooner if applicable.

Cookies

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The website or mobile application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

It is your choice whether to accept cookies or not. Most browsers on the Internet automatically accept cookies, but you can change your browser settings to refuse cookies or to receive a warning before a cookie is stored, if you prefer.

If you decide to decline cookies, you may not be able to take full advantage of the interactive features of our website. For more information about the use of cookies, please see our Cookie Policy.